LMS Implementation

Challenge

The existing LMS lacked functionality, integration, and alignment with business strategy, limiting learning impact and scalability

What I Built

End-to-end LMS strategy, vendor selection, & roadmap
LMS architecture with SSO, Workday integration, and role-based security
Governance with standardized processes, ownership, and support
Reporting infrastructure with dashboards and analytics
Role-based content strategy, learning paths, and migration framework
Change management, communications, and adoption
Continuous optimization and governance

Impact

Learning access up 85%
Voluntary enrollments up 40%
Learning aligned to competencies and career paths
Development planning simplified across the organization

How it worked

I began with strategy and business alignment, assessing stakeholder needs to define platform requirements.

Next, I led a cross-functional vendor evaluation to select the platform best aligned with business strategy and SCORM compliance requirements, built the business case for approval, and onboarded the vendor through Graphite Connect and Coupa.

I then led solution architecture and configuration, assembling a cross-functional team from Learning, HRIS, IT, and Security to configure the LMS, establish SSO, integrate with Workday and SAP SuccessFactors, and build the governance model that defined ownership, support responsibilities, and ServiceNow integration for ticket management.

Content, data, and adoption followed: designing learner data structures, reporting dashboards, learning paths, and adoption campaigns. Migration, testing, and launch completed the implementation, including legacy content migration, integration validation, pilot testing, and go-live.

The program concluded with continuous optimization, using performance data and user feedback to refine the platform after launch.

Result

The LMS became a strategic platform for capability building and performance improvement, not just a course catalog.

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