Training Needs Analysis > Performance Consulting
Training Needs Analysis > Performance Consulting
A request for $51K in external project management training was submitted to address high ticket resolution times. Initial analysis suggested a possible skills gap, but the actual root cause wasn't clear yet.
Cross-system root-cause analysis across multiple tools
Standardized documentation practices and workflows
Consolidated project tracking into a single system
Targeted enablement resources to drive adoption
Employee goals designed to reinforce adoption
$51K in unnecessary training spend avoided
$80K in productivity gains
Customer NPS up 40%
Improved operational clarity and consistency
I analyzed workflows across Salesforce, Microsoft Project, and HubSpot and found that the real problem wasn’t a skills gap. It was disconnected systems and inconsistent documentation.
Instead of creating training, I standardized the workflows and documentation, moved tracking into one system, and established clear expectations and accountability.
Performance improved through process clarity, not training, avoiding unnecessary cost while still delivering measurable gains.