Ansible Certification Program
Ansible Certification Program
As Technical Support teams, DevOps Engineers, and customers rapidly adopted Ansible, we didn’t have enough expertise or training to support them.
At the time, Ansible was a small startup without a formal training or certification program. This created knowledge gaps that slowed customer adoption and made it harder for our teams to provide effective support.
Strategic training and certification partnership with Ansible
Ansible training for internal teams and customer education
Certification exam and exam objectives
Tiered pathways: Fundamentals, Operations, Advanced
Hands-on labs for automation and troubleshooting
Enterprise agreement providing unlimited internal training rights
Negotiated discounted certification exam pricing through the partnership
Trained 100+ DevOps Engineers and 30+ Technical Account Managers
Increased customer NPS for Ansible-related technical support by 18%
Generated $1.5M in enterprise business through technical enablement
Secured discounted certification exams
I interviewed stakeholders across Technical Support, Customer Success, and Engineering to identify customer support trends, Ansible adoption patterns, and critical skill gaps. Based on the findings, I approached Ansible with a proposal to co-develop a training and certification program that would build internal expertise while creating a commercial training offering for Ansible customers.
After securing the partnership, I assembled a cross-functional team of Ansible subject matter experts, an instructional designer, a lab engineer, and a technical instructor. Through a five-day content development sprint, we built a three-tier learning pathway: Fundamentals, Operations, and Advanced.
The learning paths were tailored to Go-to-Market teams, Technical Account Managers, and DevOps Engineers and included hands-on labs, real-world automation scenarios, and a certification exam.
After completing alpha and beta pilots, we launched the program globally. I also negotiated an enterprise agreement that provided unlimited internal training rights and discounted certification exams in exchange for our partnership in developing the curriculum and certification.
The partnership transformed a critical skills gap into a scalable training and certification program that accelerated adoption and customer success.